I ended up copying the TurboTax files into that folder and after opening and saving the different files all is working as it did before the problem, that is, when starting TurboTax it automatically shows existing returns (without having to do a search to find them to open them.) So I don't know if the folder TurboTax is always created in the Documents folder, but that is what it looks like, at least in my instance. However after starting up TurboTax and later looking in the Documents folder there was another empty TurobTax folder there. Does that sound correct?Īt least that is what it looked like to me, when seeing that having moved a folder that contained a TurboTax folder caused my problem, and when working to rectify it I deleted a different instance of a folder named TurboTax (which was empty and contained no files) from the Documents folder. It appears that TurboTax creates a folder named TurboTax in the Documents folder on a Windows PC as the default location where the tax files are stored.
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What could be other suggestions to determine why returns no longer display, and how to correct? (By the way, yes they have always been saved on C drive after editing return with any changes.) However neither version brings up any existing returns, which TurboTax has done in the past. The same happens when starting TT2020, that is, it shows the option to transfer returns from the past.
When clicking to Begin New Return in TT 2021 it does show "Good News! We Found Your Tax Info and buttons next to each to "Transfer Return" However I had already Transferred in the past and edited with new information since then.
Even last week I was able to bring up 2020 version "what ifs" as well as the 2020 return that had been filed, and also bring up a return in progress with TT 2021 also.
I have not had an issue like this in the past. Thank you for the quick response and suggestion! I did check for updates and installed 3 new Windows updates, and rebooted, and checked for updates again and it said it was up to date, and I rebooted 2 more times, but that did not resolve the problem.
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